Support
Last updated: 13 September 2026
Stuck on something, found a bug, or need to report a problem with content or another user? This page covers the fastest way to sort it out.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link — it expires after an hour, so if it's gone stale just request a new one.
How do I report a post, comment, or user?
Open the post, comment, or profile in question and use the ··· menu to report it. Reports go into our review queue — alongside anything our automated content scanner flags on its own — and we act on genuine violations as quickly as we can.
How do I block someone?
From their profile, use the ··· menu and choose Block. They won't be able to find your profile, follow you, message you, or see your content, and you won't see theirs. You can undo this any time from Settings › Privacy › Blocked accounts.
Who can message me, comment on my posts, or ask to collaborate?
All of that is configurable in Settings › Privacy — you can restrict each one to followers only, require the other person to be a verified account, or turn it off entirely.
I think my account was compromised
Change your password immediately from Settings › Account, then email us at support@novapod.app so we can check for anything unusual and help secure things further.
How do I delete my account or my data?
Settings › Account › Delete account removes your account and content permanently — this can't be undone. For any other data request (a copy of your data, correcting something, etc.), email support@novapod.app, or see Delete your account or data and our Privacy Policy for the details of what we collect and your rights.
How do I report something that harms a child?
Tap ⋯ › Report on the Chapter, comment, Journey or profile and choose Involves a child or a minor, or email support@novapod.app with the subject "Child safety". See our Child safety standards. If a child is in immediate danger, contact your local police right away.
Something in the app is broken
Tell us what happened, what you expected instead, and — if you can — the exact steps to reproduce it. A screenshot or screen recording helps a lot. Send it to support@novapod.app.
Safety first
Every photo uploaded to NovaPod is automatically screened before anyone else can see it, on top of user reports reviewed by our team. If you see something that concerns you — especially content involving a minor — report it in the app immediately and also email support@novapod.app directly so we can prioritise it.
Still stuck?
Email support@novapod.app with as much detail as you can — your username, what you were trying to do, and what happened instead. A real person reads every message.